Customer Care – Gaining and Retaining

Deliver Quality Service
It’s hard enough to get customers let alone lose them. When every penny counts, exceptional customer service have become a major factor in delivering that good quality, your customers are willing to pay for even during difficult times.
2nd March 2011 (Wednesday) from 10am until 12.30pm
 
This workshop sets out to help you:
  • Understand the concept of customer care
  • Apply these concepts in a practical environment
Discover the Secrets:
  • Why you lose customers
  • Find out why customers use you
  • What are the major sources of complaints
  • Customer motivation
  • The hygiene factors
  • Rewards and recognition
This workshop is for those in business in Westminster and is FREE
Book today
 
Call Kim Sadler PDT
020 7266 0636
 

PDT Westminster Enterprise Centre, 59 Elgin Avenue, London W9 2DB

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